John Borghetti, Qantas executive general manager sales and marketing, said the system developed specifically for the airline, is based on natural language speech recognition research. The technology includes a provision allowing the transfer of non-standard inquiries to an operator. Initially available to Qantas frequent flyers in Western Australia, South Australia and Tasmania, the new technology will eventually expand to cover all Australian states and territories. Qantas Voice software is the result of a combined effort based on the research and technology of Unisys Australia, Avaya Communications and Scansoft.